Shipments and returns
We will send your order in 1 day after receive the payment and confirm the order details. And let you know the tracking number.
USA USPS Priority 3 - 5 business Days and FEDEX International Priority 1 to 3 Business Days
REST OF THE WORLD
FEDEX International Priority
Delivery typically in 1 to 3 business days, next business day to the U.S., Canada, Mexico and the Caribbean from most countries. Reach major cities in Europe by 10:30 am typically in two business days.
International Buyers – Please Note:
Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
Packages are generally dispatched within 1 days after receipt of payment . Whichever shipment choice you make, we will provide you with a link to track your package online.
Boxes are amply sized and your items are well-protected.
30-days money back guarantee
Our warranty gives you time to make sure your purchase is perfect. If for any reason you are not satisfied, you can return any item, in its original condition, within 30-days from the date of purchase for a refund or an exchange.
- All returns must have a Return Merchandise Authorization (RMA) number before they are returned to us. Items returned without authorization will cause a significant delay in processing your return.
- Please email us firstname.lastname@example.org to obtain an RMA number.
- After the return period has expired, please contact the manufacturer or authorized repair center to resolve any problems with your product.
- Items must be returned in the same condition as shipped . Items returned in damaged or unacceptable condition will be returned to the customer without exchange or refund. Condition will be assessed at our discretion.
- A restocking fee may be assessed if your product is returned missing one or more accessories and/or components.
- No refund will be issued for any modified items (soldering, firmware transfer, hard drive cover disclosure, etc.)
- We must receive the returned item within 10 days of issuing the RMA, or we will refuse the return.
- Include a copy of your invoice or payment receipt in the box including RMA number, customer name, address, phone number and a brief description of why the item is being returned.
- Print the RMA number on at least one (1) side of the package. Packages without a visible RMA number will NOT be accepted.
- Customer is responsible for shipping and handling charges. Use the most convenient means of shipping.
- HDDs Data Recovery currently does not accept any exchanges. You must separately purchase another product you desire and return the product you no longer need.
- Refunds will be credited to the payment you desire, then you should obtain an RMA and return the product you no longer want.
- Refunds will be issued to the original payment method used for the purchase.
- We reserve the right to assess a 15% restocking fee on returns.
- HDDS DATA RECOVERY scans and logs the serial numbers of all outbound products. Any returned product will have the serial number matched against that of the original item shipped to the customer. Fraudulent claims will immediately be reported to the appropriate authorities.
- HDDS DATA RECOVERY recommends that you keep ALL packing material for a minimum of 30-days in the event that your product needs to be returned.